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3 weeks ago
I have received emails stating my PDI will be reclaimed tomorrow, with no reason given. It is not due to inactivity as I use my PDI every day. I know that PDIs are unsupported and can be reclaimed whenever SN feels like it. My concern is I have coworkers who have stated they have been on a wait-list for a PDI for months now and I don't want to be in that same situation. If I have had a PDI for a significant amount of time, and utilizing it daily, once it's auto-reclaimed will I get priority on getting a new PDI?
Solved! Go to Solution.
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3 weeks ago
Don't worry—this is quite common at the moment.
Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.
You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.
For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.
Latest update: I heard from community members that PDIs are now being provisioned more easily and quickly. You may try cancelling the current waitlist request and submitting a new request again.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 weeks ago
I guess I need a better explanation of what "You must log in directly to your PDI." actually means. I do log in and I do things like run fix scripts and update items.
I wish SN could tell us exact activities that count toward keeping your PDI.
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3 weeks ago
@blairedanny same experience here, and honestly I could not get a straight answer either. I logged in directly and worked in the instance after the email, and it was still reclaimed. My working theory is the list was frozen when the notifications were sent, so logins during the notice window had no effect.
Either way I stopped trusting the login as protection and just keep an exported backup now. After the reclaim I requested a new instance, got one immediately, imported my update set and I was right back where I left off.
If it helps anyone, the tool I use for that is on Share (free), but the real point is to have a backup you can import on a fresh PDI whatever method you use. https://developer.servicenow.com/connect.do#!/share/contents/3108109_instance_backup
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3 weeks ago
Yep, same here like everyone else. I started getting the reclamation warning last week even though I was regularly in my PDI. So, every day they warning email would arrive, I'd log into my PDI. Then, still... reclaimed. Not a huge deal work wise since my stuff was backed up but now I'm on the dang waiting list. I tried to leave the waitlist and try a new request... same result; back on the waitlist--though I'm sure further back in the line now.
Just curious... do non-interactive sessions count? I was thinking of using my PDI MCP server to hit the instance daily and perform actions as the sys admin (If I ever get off the wait list). I'm going to guess the answer is no, but thought I've got the right people in this room to ask for sure.
