PDI dev300776 Offline after Brazil Patch 2 upgrade - 502 snow_adc, no Wake option - preserve data

SophiaS51804898
Giga Contributor

yesterday

Hello Developer Program team,

My PDI has been offline since the automatic upgrade to Brazil Patch 2 and does not recover.

  • Instance: dev300776 (https://dev300776.service-now.com/)
  • Release: Brazil Patch 2 (glide-brazil-08-25-2026__patch2-10-22-2026_11-03-2026_2245)
  • Instance history: "Upgrade instance - Upgraded to Brazil Patch 2 - Complete", 2026-11-10 03:00:30. This is the only entry.

Symptoms (checked 2026-11-11 ~04:45 UTC):

  • Developer Portal shows Status: Offline. Refresh shows "Refreshing Instance..." and then returns to Offline.
  • Every request to the instance URL returns HTTP 502 Bad Gateway from snow_adc.
  • No Wake or Restart option. The only enabled Actions are Release instance and View history.
  • The portal reports no maintenance in progress, no wake-up in progress and 0 alerts.

Please check the backend health of this instance and restore it without data loss. It has installed plugins and configuration I need to keep, including the Knowledge Management API app and OAuth clients. This post does NOT authorize a reset, wipe, release or reprovisioning; please ask me before any destructive action.

Thank you.

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Dr Atul - LNG
Tera Patron

33m ago

Hi @SophiaS51804898 

 

PDI Maintenance and Availability

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

  • Wait for maintenance to complete and your instance to become available again.

  • Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

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