Concurrency on Records
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a month ago
My requirement is:-
Employee submits an expense record via record producer and his Manager is asked for approval. I want to implement if Manager has opened an Expense Record[on platform UI or from My Tasks in Esc portal ] for approval and the same record or its related line items[another table] is being modified by the Employee at the same time. As soon as Employee updates the record of which approval is opened by the Manager on his screen, a confirm dialog box must appear for the Manager and after confirm dialog box the page must refresh in ServiceNow.
Please help me out with this solution
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a month ago
Why even allow changes to a record that is up for approval?
And if it really is an issue, you should not go through popups, because you don't know how the manager is updating it. It could be from the backend or the portal, or even mobile. Too many things can get missed.
Updating the record should only be possible when the record is still awaiting approval (so cancel any updates after approval is given, to prevent the manager approving a second earlier than the employee) and also cancel an approval that is on a record that is changed, forcing the employee to ask for another approval on the change.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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a month ago
We want to allow changes on Awaiting Approval only but query is when is opening the record for Approval/Rejection and at same time before Manager approval, employee can change any crucial field. So Manager has to refresh the page before approving for that purpose we need implementation
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a month ago
On Awaiting Approval employee can modify some crucial information in the request such as amount field values. If parallely Manager has opened the record to Approve/Reject, he must to know that Employee has modified the record and he must reload the page to see the modified values
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a month ago
On Awaiting Approval employee can modify some crucial information in the request such as amount field values. Parallely if Manager has opened the record to Approve/Reject, he must to know that Employee has modified the record and he must reload the page to see the modified values
