PDI dev355089 remains Offline after refresh

[CHANDRAKALAU051]

Hello,

My Personal Developer Instance (dev355089) is stuck in the Offline state. I attempted to refresh it, and it briefly showed "Refreshing Instance" before returning to Offline. The instance cannot be started, and I cannot access it.

Instance: dev355089

Version: Zurich

This instance contains my project.  I have only few days for this project. so I would appreciate any help restoring it.

Thank you.

[Dr Atul G- LNG · Accepted solution]

Hi @CHANDRAKALAU051 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Dr Atul G- LNG · Accepted solution]

Hi @CHANDRAKALAU051 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[CHANDRAKALAU051]

Thank you sir.

[glideFather · Accepted solution]

nothing to be done but wait, @CHANDRAKALAU051.

My PDI is already restored, wait a bit more and yours will be available soon (most probably).

Once available, don't forget to login from /login.do as an explicit login is required.

[Tanushree Maiti]

Hi @CHANDRAKALAU051 

Since 23rd July'26 morning , many community members also  reported the same.

Until and unless your instance is online , there is no way to take take back up from there. 

But for sure- it would be restored soon. 

ServiceNow Support Team is working on it to resume all affected PDI 

Please refer:  Incident: Developer Site Restored and PDI Availability Issues

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Wait for some times. From Developer portal Keep refreshing .

There is no support available for PDI .