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PDI dev392293 stuck in "Host Recovery" state

ansh120602
Kilo Explorer

Hi Community, my Personal Developer Instance dev392293 went offline into a 'Host Recovery' state 2 days ago. I was actively using it, so it isn't an inactivity issue. Could an admin or developer advocate please check if there is an infrastructure issue on this host cluster, or if it can be kicked back online? Thank you!

1 REPLY 1

Dr Atul G- LNG
Tera Patron
 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

 

Current status:

  • Developer Site: Available
  • New PDI provisioning: Paused
  • PDI reclaim and wake actions: Paused
  • Existing PDIs: Some remain offline
  • User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

 

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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