PDI : doesn't want to refresh and wake up

[sdeputter]

My developers pdi does not want to refresh and wake up it remains offline.

dev213320.service-now.com

[Dr Atul G- LNG · Accepted solution]

Hi @sdeputter 

PDI doesn't come with support , which means if it is offline or unavailable or reclaimed no one from community can support.

You can either wait for more time or release your PDI and get a new one.

For future  , take regular back of update set.

[Dr Atul G- LNG · Accepted solution]

Hi @sdeputter 

PDI doesn't come with support , which means if it is offline or unavailable or reclaimed no one from community can support.

You can either wait for more time or release your PDI and get a new one.

For future  , take regular back of update set.

[AndersBGS · Accepted solution]

Hi @sdeputter 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait - it should come online after some time
2. If you get tired of waiting, release your instance and request a fresh installation. Please note, that all work that hasn't been backed up will be lost for good. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders