PDI Error

[mknox]

I have been trying to get into my PDI for about a week now, and it won't wake up.  I keep getting the "We're having trouble opening our instance due to internal error.  We should have it fixed in a few minutes".  

Unfortunately, it has not been fixed, and it appears there is no support for PDIs.  Any suggestions on how to get this resolved, or how I can submit a ticket, would be greatly appreciated.

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Riteshv32564711]

Best fastest Solution as of now is release and request for new Instance.

[Tanushree Maiti]

Hi @mknox 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 7  days!

As you know there is no support available for PDI.