Questions about a Flow

[DeIvory Gordon]

Hello,  I am creating a flow in which an end use submits an access request and if the manager field has no values, I am to cancel the request, secondly if the manager approves, then the financial controller for the requestor's site has to approve, if approved and the requestor is a new user then I create a catalog task.  If approved and the requestor is a returning user I create a different catalog task.  I am not sure how to set up the line "If manager field has not values" and where to get the "Financial controller" information.  Below is a screen shot of what i have done so far, please help.  Thanks!

[GlideFather · Accepted solution]

ahoy @DeIvory Gordon,

your flow lacks of the "has manager" validation, there shall be a if-condition for that, 

If Requestor's manager is empty, then cancel the request, if not empty, then ask for approval

[GlideFather · Accepted solution]

ahoy @DeIvory Gordon,

your flow lacks of the "has manager" validation, there shall be a if-condition for that, 

If Requestor's manager is empty, then cancel the request, if not empty, then ask for approval

[Tanushree Maiti · Accepted solution]

Hi @DeIvory Gordon 

1. Check for an Empty Manager

• Add an If block to your flow.
• Select the Requested_For User Record (pill) and navigate to the Manager field.
• Set the condition operator to Is Empty.
• Under this If branch, add an Update Record action to change the Request state to Cancelled.
• Add a Stop Flow or End Flow action immediately after to halt the process

2. Create a specific ServiceNow Groups record (i.e Site Financial Controllers) and route the approval to this group.