PDI Has Been Hibernating For 6 Days.

[Margiel Jackson]

I log into my PDI everyday as I use it everyday. For the last 6 days I have been unable to awake my instance. I have cleared cache, tried ingognito mode, and refreshed and refreshed. I absolutely do not want to lose my work. There is a banner at the top but that has been sitting as well for 6 days. 

[Dr Atul G- LNG]

Hi @Margiel Jackson 

I've been using PDI without any issues since this morning,Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community in last 2-3 days about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online. or else you already waited for 6 days so release this instance.

[Tanushree Maiti]

Hi @Margiel Jackson 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 6 days!

As you know there is no support available for PDI.

[Srikanth_9]

Hi @Margiel Jackson,

Since you have already waited and experiencing this issue from past 6 days, you can request a new instance.

There's no support for PDI issues.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.