PDI has been offline since yesterday

[MayureshB]

My PDI has been offline for the past day, but I am not receiving the error message 'The instance is offline. Please check again in a few minutes.' even after refreshing the instance multiple times. I don't want to lose data. Any remedies except releasing instance.?

[Dr Atul G- LNG · Accepted solution]

Hi @MayureshB 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[MayureshB]

I waited, and now I'm able to access the instance. Maybe there was maintenance going on from the Snow side.

[ChristopherS776]

I have the same issue this morning and have a customer demo scheduled for today.  To make matters worse, there are no Xanadu new instances available.  Very unfortunate.