We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

PDI inaccessible (504 Gateway Timeout) and Developer Portal (/dev.do) stuck on Loading

SharveshS
Giga Contributor

yesterday

Hi everyone,

I'm facing an issue with my Personal Developer Instance (PDI), and I'm unable to access either my instance or the Developer Portal.

Issue:

  • My PDI URL returns a 504 Gateway Timeout error.
  • The Developer Portal (https://developer.servicenow.com/dev.do) gets stuck indefinitely on the Loading screen.
  • Because of this, I'm unable to manage, restart, or refresh my PDI.

Troubleshooting already performed:

  • Tried multiple browsers (Edge/Chrome).
  • Tried Incognito/Private mode.
  • Cleared browser cache and cookies.
  • Tried from a different browser profile.
  • The issue persists.

Has anyone experienced this recently, or is there a known issue with the Developer Portal or PDI infrastructure? Any guidance would be appreciated.

Thank you.

SharveshS_0-1784789494556.png

SharveshS_1-1784789630470.png

 

  • 454 Views
9 REPLIES 9

Md_Aziz
Tera Contributor

13 hours ago

I'm also facing same issue. please let me know if you got the solution.

0 Helpfuls

ChinniD
Kilo Explorer
In response to Md_Aziz

13 hours ago

I am also experiencing the same issue. It started today in the morning. The Developer Portal was stuck on the loading screen, and both of my PDIs returned 504 Gateway Timeout. I tried different browsers, Incognito mode, another network, and clearing cache/cookies. Now the Developer Portal shows the message: "Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now." Please let me know if there is any ETA for the fix.

Preview file
644 KB
0 Helpfuls

Tanushree Maiti
Tera Patron
In response to Md_Aziz

12 hours ago

Hi @Md_Aziz 

 

Since Today morning few community members also  reported the same.

 

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

 

Wait for some times. From Developer portal Keep refreshing .

 

There is no support available for PDI .

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls

ChinniD
Kilo Explorer

13 hours ago

Hi @SharveshS 

 

I am also experiencing the same issue. It started today in the morning. The Developer Portal was stuck on the loading screen, and both of my PDIs returned 504 Gateway Timeout. I tried different browsers, Incognito mode, another network, and clearing cache/cookies. Now the Developer Portal shows the message: "Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now." Please let me know if there is any ETA for the fix.

0 Helpfuls

Nishant8
Tera Sage

12 hours ago

Apparently there was a problem today that has been fixed now. please resume your activity.

0 Helpfuls