PDI inactivity warning - I'm in it every day

[Brandon Snodgra]

Does anyone know what drives the PDIs to get reclaimed? I created one 10 days ago. I've been in it every weekday since then. Today I got the email warning that they'll reclaim it by end of day today based on inactivity.

This is probably the 5th PDI I've had in 2 years. Sometimes they get reclaimed quickly, sometimes I keep it for nearly a year. At the very least, I log into it every weekday. Sometimes they're hibernating, sometimes not. This current one that is only 10 days old has never been hibernating yet.

I tried looking for answers in the PDI Guide but didn't find anything. If there's some kind of specific action I could take after logging in to keep it off the inactive list, that would be great. 

Any ideas?

[Dr Atul G- LNG]

Hi @Brandon Snodgra 

I can understand the frustration but no one can help, as there is no support from SN on PDI.

Options :

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future.