PDI Instance dev400774 Offline Since Yesterday

[AvinashG5117090]

Hello Team,

My Personal Developer Instance (PDI) dev400774 was working correctly on Friday.

Since yesterday, the instance has been showing as Offline in the Developer Portal.

When I try to access:

https://dev400774.service-now.com/login.do

I receive the following error:

"Bad Request

This combination of host and port requires TLS."

In the Manage My Instance page:

- Status shows Offline

- Only "Release instance" is available

- Start/Resume/Restart options are not available

This instance contains important development data, so I would prefer not to release it.

Could you please check whether the instance can be recovered or restarted?

Thank you.

[Dr Atul - LNG]

Hi @AvinashG5117090 

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

[AvinashG5117090]

Hi Dr Atul,

Thank you for the update. Just checking if there is any general expectation on when the offline PDIs might become available again.

Thanks.

[Dr Atul - LNG]

It takes 12hrs for me buddy a week back.

[Tanushree Maiti]

Hi @AvinashG5117090 

I faced the same issue on Monday. Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within 2 minutes.

If you’re okay with waiting, you can wait for another 1–2 days. Otherwise, ( if you do not important stuff in your offline pdi) you can follow the same process I did.

There is no support available for PDI.