PDI Instance

plnzngn
Tera Contributor

3 weeks ago

Hello Everyone,

My ServiceNow Personal Developer Instance is showing as hibernating, and clicking “Wake Instance” does not have any effect.

Has anyone experienced this issue or can help me resolve it?

Thank you in advance.

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3 REPLIES 3

Tanushree Maiti
Tera Patron

3 weeks ago - last edited 3 weeks ago

Hi @plnzngn 

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours (24-48 hours), then  I will  advice you  to release the instance and request a new one .   

 

As you know there is no support available for PDI.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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GlideFather
Tera Patron

3 weeks ago

ahoy @plnzngn,

 

do you have a screenshot or two? I don't remember seeing an instance hibernating for so long... 

 

If yo uwant to know more about PDI's states, check this out: [GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc) 

_____
On a break from this Community, too much collusion and self-boosting to handle... RIP

0 Helpfuls

AndersBGS
Tera Patron

3 weeks ago

Hi @plnzngn 

 

as you might know, there is no support available for PDIs, hence you’re limited to 2 options:

  • wait until your instance is available again 
  • if you get tired of waiting, release your instance and request a fresh installation.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/