Additional comments not visible in portal for work order

kaveri Shinde10
Tera Contributor

‎11-24-2023 07:29 AM

Hi ,

When I tried to post comments in activity for work order in portal it is only posting as work notes, could you please help

kaveriShinde10_0-1700839665908.png

 

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10 REPLIES 10

Samaksh Wani
Giga Sage
Giga Sage

‎11-24-2023 07:34 AM

Hello @kaveri Shinde10 

 

Go to Native UI of that Table :-

 

find_real_file (2).png

 

check whether Additional Comments is checked or not by referring the above image.

 

Plz mark my solution as Accept, If you find it helpful.

 

Regards,

Samaksh

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kaveri Shinde10
Tera Contributor
In response to Samaksh Wani

‎11-24-2023 07:38 AM

Hi @Samaksh Wani ,

 

I have verified additional comments is added.

kaveriShinde10_0-1700840271936.png

 

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Samaksh Wani
Giga Sage
Giga Sage
In response to kaveri Shinde10

‎11-24-2023 07:44 AM

Hello @kaveri Shinde10 

 

If it is visible on Native UI, then just check the catalog (record producer) of Service Portal, It might can happen, the field is in catalog form( record producer).

 

Plz mark my solution as Accept, If you find it helpful.

 

Regards,

Samaksh

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kaveri Shinde10
Tera Contributor
In response to Samaksh Wani

‎11-24-2023 08:06 AM

Hello @Samaksh Wani 

 

I am sorry I did not get , which record producer exactly to look could you please help me finding it.

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