PDI is Down / offline

Ashish Kumar SI
Tera Contributor

3 weeks ago

My PDI dev230538 is offline since last night..
waited 12 hours, still no luck. Can someone help

0 Helpfuls
  • 825 Views
7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @Ashish Kumar SI 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Nikhil Bajaj9
Tera Sage

3 weeks ago

Hi @Ashish Kumar SI ,

 

Unfortunately no official support from Servicenow on PDI so now you have only 2 options - either wait ot release your PDI and get a fresh one.

 

if my answer helped you, please mark it- solution accepted.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
0 Helpfuls

Rafael Batistot
Kilo Patron

3 weeks ago

Hi @Ashish Kumar SI 

 

Unfortunately, there is no support for PDI instances 

 

https://www.servicenow.com/community/developer-forum/offline-pdi/m-p/2517371

0 Helpfuls

Bhuvan
Kilo Patron

3 weeks ago

@Ashish Kumar SI 

 

ServiceNow do not support PDI related issues. Try to refresh the instance and see it is becomes available. If not, release the instance and get a new one.

 

Make sure you have backup of all update sets or create source control in future so that if you get a new instance, you can migrate all the custom developments & customizations to new instance without any hassles.

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

0 Helpfuls