PDI is offline, how long it will take?

[Shuang]

Hi All,

My PDI is showing offline and I want to know how long it will take.

and if the customize content I added will disappear?

Thank you very much!

[Shuang]

[Danish Bhairag2]

Hi @Shuang ,

This usually happens when servicenow is performing some maintenance on the instance. Plz check in few hours it should be up n ready for use.

Assuming u have been using the PDI regularly & it's not reclaimed by servicenow.

Thanks,

Danish

[Dr Atul G- LNG]

Hi @Shuang 

Seems it is dead now and there is no benefit to wait more. Better release this instance and get a new instance. 

[AndersBGS]

Hi @Shuang ,

The short answer is that nobody knows. As you might know, there is no support available for PDIs, hence you’re limitied to two options:

• wait, it should come online after some time.
• release the instance and request a fresh installation. (Will only recommend this iif nothing happens within a couple of days.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders