PDI issue

[RachnaY]

PDI is not working from last two weeks. Please let me know how long will it take to recover.

[GlideFather]

Hi @RachnaY,

there's no support for PDIs are neither we can see your instance's status. So nobody can answer you directly.

However, navigate to this link:

https://developer.servicenow.com/dev.do#!/manage-instance

And tell me what is the status of your PDI, is it hibernating, upgrading, offline, or what do you see there? 

[Dr Atul G- LNG]

Hi @RachnaY 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

[Ehab Pilloor]

Hi @RachnaY,

There is no support for PDIs.

PDIs need to stay active atleast once in 10 days. Do take backup of your work in PDI and upload update sets/commit to your Github. This way if your PDI has been reclaimed, then you can commit those works in your new PDI.

Regards,

Ehab Pilloor
 

[AndersBGS]

Hi @RachnaY ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options.

1. Wait till it comes online again
2. If you get tired of waiting, release your instance and request a fresh installation.