Data Visualization visibility issue

Abishek1998
Tera Contributor

I've created a report in data Visualization but End Users can't see. I get this message. And the data source is on task_sla table.

I tried giving the user pa_viewer but still they can't see

Abishek1998_0-1781719245672.png

 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Abishek1998 

 

1. Verify Sharing Permission: A newly created report is private to its creator by default. Ensure the dashboard is appropriately shared with the users or groups.

  • Navigate to Reports > View / Run.
  • Open your specific visualization.
  • Click on the Sharing icon (the padlock) in the top right corner.
  • Explicitly share the report with the specific end users, groups, or roles you want to grant access to.

2) refer: https://www.servicenow.com/community/itsm-forum/users-unable-to-see-dashboard/td-p/2670565

3) add "report_view" acl for the task sla table. Refer: https://www.servicenow.com/community/developer-forum/getting-the-permission-access-issue-for-data-vi...

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti