Data Visualization visibility issue

[Abishek1998]

I've created a report in data Visualization but End Users can't see. I get this message. And the data source is on task_sla table.

I tried giving the user pa_viewer but still they can't see

[Tanushree Maiti]

Hi @Abishek1998 

1)Sometimes End users cannot see your Data Visualization because they lack report_view or read permissions for the task_sla table

• Navigate to System Security > Access Control in your ServiceNow instance.
• Search for and open the Read ACL for the task_sla table
• Under the Roles related list, add the necessary roles for your end users
• If you have specific field-level restrictions, ensure the same roles have Read ACL access to individual fields on that table

ServiceNow uses report_view access policies specifically to control who can view visual data.

• While still in System Security > Access Control, search for an ACL with Operation: report_view and Name: task_sla.
• If this ACL exists and restricts the roles, update it to include your end users' roles

2) add "report_view" acl for the task sla table. Refer: https://www.servicenow.com/community/developer-forum/getting-the-permission-access-issue-for-data-vi...

[AndersBGS]

Hi @Tanushree Maiti 

Please stop sharing wrong content - this is not a report from the legacy report builder but a data visualization through platform analytics. Please read the the question and understand what is asked before just replying.

[AndersBGS]

Hi @Abishek1998 

Have you also ensured that the viewer have access to view the underlying data?