PDI issue

[RachnaY]

PDI is not working from last two weeks. Please let me know how long will it take to recover.

[GlideFather]

Hi @RachnaY,

there's no support for PDIs are neither we can see your instance's status. So nobody can answer you directly.

However, navigate to this link:

https://developer.servicenow.com/dev.do#!/manage-instance

And tell me what is the status of your PDI, is it hibernating, upgrading, offline, or what do you see there? 

[Dr Atul G- LNG]

Hi @RachnaY 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

[Ehab Pilloor]

Hi @RachnaY,

There is no support for PDIs.

PDIs need to stay active atleast once in 10 days. Do take backup of your work in PDI and upload update sets/commit to your Github. This way if your PDI has been reclaimed, then you can commit those works in your new PDI.

Regards,

Ehab Pilloor