PDI issue

[RachnaY]

PDI is not working from last two weeks. Please let me know how long will it take to recover.

[Ehab Pilloor]

Hi @RachnaY,

There is no support for PDIs.

PDIs need to stay active atleast once in 10 days. Do take backup of your work in PDI and upload update sets/commit to your Github. This way if your PDI has been reclaimed, then you can commit those works in your new PDI.

Regards,

Ehab Pilloor
 

[AndersBGS]

Hi @RachnaY ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options.

1. Wait till it comes online again
2. If you get tired of waiting, release your instance and request a fresh installation.