PDI issues

Henri Muldre
Tera Guru

Hi,

 

I was having PDI issues, where the PDI failed to wake up for 1 week.

Then I decided to release the instance and request a new one.

 

For the past 3 days, I'm now getting this error message (no matter what version I select - Yokohama, Xanadu etc):
Screenshot 2025-05-25 at 16.31.23.png

 

When I click on "retry now", nothing happens.

Upon page reload, I can try again to request an instance, yet arrive at the same error message as above.

3 REPLIES 3

Bert_c1
Kilo Patron

The same is affecting myself and others here, as the banner states at https://developer.servicenow.com/dev.do, you'll have to be patient.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Henri Muldre 

There has been an issue with PDI for the past 10 days, but recently I heard from other team members that the issue has been resolved and PDIs are back. However, the screenshot shows “No PDI available and assigned to your name,” which means you are essentially on a waitlist.

What I recommend is to take a PDI with a lower instance instead of waiting for Yokohama, and then update it accordingly.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Harish Bainsla
Kilo Patron
Kilo Patron

Hi @Henri Muldre Please check I got my pdi back or you have to wait until  it get resolve.

if my answer helps you mark helpful and accept solution