Email Notification, Inbound SMTP Email Format

[karimbassam]

Our customer is using SMTP instead of IMAP or POP3

 Email Configuration: For sending email it's fine, but for receiving email, they are not using IMAP or POP3, so I need to   configure SMTP for receiving emails  

[shun6]

Hi @karimbassam,

By OOTB, you can use ServiceNow POP3 to receive inbound email and they are stored System mailboxes. (Navigato to System mailboxes > inbound).

Do you want to receive inbound email to your own domain email inbox?

If so, you need to configure your own POP3 account.

Enable using your own POP3 server

In my understanding, SMTP is a mail delivery protocol, not a mail retrieval protocol. 

Thanks.