PDI menu on developer.service-now.com missing - can't release instance

Deborah Hill · ‎05-16-2025

Hi

How do I get my instance released if the menu for all the instance stuff is completely missing? I've not no option to release instance, create instance, active plugin etc.

I don't mind losing the instance if it's screwed and getting a new one but it's like I've been banned from having an instance.

I've tried on different browsers and devices.

Any thoughts?

thanks in advance

Debbie

Dr Atul G- LNG · ‎05-16-2025

any screenshot?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Deborah Hill · ‎05-16-2025

Not accepting solution but this site is going nuts. Screenshot attached. No menu!

thanks

Debbie

Dr Atul G- LNG · ‎05-16-2025

I can see your PDI is in offline mode, and it seems like a site issue. When you log in, you'll see the option to release the instance on the homepage.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Deborah Hill · ‎05-16-2025

Yes I know where the menu is to release it but the screenshot shows there's no menu at all. Should I just wait for the site issue to resolve? It was going wrong yesterday but I did manage to request release so it might resolve itself?

Debbie

Dr Atul G- LNG · ‎05-16-2025

Hi @Deborah Hill

You should get the release option here

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Deborah Hill · ‎05-16-2025

Hi

Did you manage to see my screenshot? I've reattached. I used the menu from the page you show but there is no menu and a completely blank screen. Actually I'm currently getting connection timeout now so I'm going to wait and try again tomorrow as you mentioned a site issue. Hopefully it will resolve.

thanks

Debbie