PDI menu on developer.service-now.com missing - can't release instance

Go to solution
Deborah Hill
Tera Contributor

‎05-16-2025 08:15 AM

Hi

 

How do I get my instance released if the menu for all the instance stuff is completely missing? I've not no option to release instance, create instance, active plugin etc. 

 

I don't mind losing the instance if it's screwed and getting a new one but it's like I've been banned from having an instance.

 

I've tried on different browsers and devices.

 

Any thoughts?

 

thanks in advance

 

Debbie

0 Helpfuls
  • 1,181 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Deborah Hill

‎05-16-2025 08:31 AM

any screenshot?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

0 Helpfuls
11 REPLIES 11

Go to solution
Deborah Hill
Tera Contributor
In response to Deborah Hill

‎05-16-2025 09:10 AM

Hi

 

I just got an email saying my pdi was online and I now have the menu. I looks like it processed my release request so I can start again.

 

Thanks for the help

 

Debbie

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Deborah Hill

‎05-16-2025 09:22 AM

Glad...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls