PDI not working

[namanpandey]

Hi team, 

I am getting the following error please let me know how to fix this ASAP
Service Interruption: This instance is unavailable. If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone.

I don't want my previous data to be deleted, I have to work on my previous data.

My PDI id is - https://dev202592.service-now.com/login.do?user_name=admin&sys_action=sysverb_login&user_password=-p...


Also find the attached document for reference and fix the issue.

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[kumarswapnil]

Hi @namanpandey ,

Here's what you can Do-

[[ A }} Try to Refresh Instance button in PDI.

1) Click on MY ACCOUNT

2) Find REFRESH INSTANCE button and wait for a minute or two.

>>> if this fixes your issue, then fine else you will have to wait.

Talking from my personal experience of PDI when that goes to a unscheduled maintenance

Waiting won't help as you will never know when maintenence will be over

As @Dr Atul G- LNG mentioned, there is no support available for PDI and you're on your own for this issue. 

{{ B }} Backup and restore you PDI data using GITHUB

FYI, earlier Backup and restore feature was available for PDI's which is disccontinued since 15 DEC 2022

Link to that Post- https://developer.servicenow.com/blog.do?p=/post/update-to-restore-on-pdis/

However, there is a way to Backup your PDI Data using GITHUB

Please go through this URL for detailed explanation - https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/

So the choice comes down to the question which is- if your current PDI's configuration is worth this much hassle?

>> If yes then go ahaead and backup PDI. If no use a new instance

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Kumar Swapnil
Complete Administation of monitoring tools like Zabbix\Solarwinds\DX-UIM & Devops Engineer

** Aspirant Servicenow Administrator

HCLTech, Noida
LinkedIn: www.linkedin.com/in/kumar-swapnil001

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[kumarswapnil]

Attached image for how to refresh PDI, Please check it

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Kumar Swapnil
Complete Administation of monitoring tools like Zabbix\Solarwinds\DX-UIM & Devops Engineer

** Aspirant Servicenow Administrator

HCLTech, Noida
LinkedIn: www.linkedin.com/in/kumar-swapnil001

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