PDI Offline After Failed Upgrade – Brazil Patch 1 Hot Fix 1

[LasyaJ397627675]

Hi ServiceNow Team,

My Personal Developer Instance (PDI) has been offline since October 30, 2026.

Instance details:

• Instance ID: dev181732

• Current release: Brazil Patch 1

• Failed upgrade: Brazil Patch 1 Hot Fix 1

• Upgrade failure date: October 31, 2026

• Current status: Offline

• Instance URL error: 502 Bad Gateway

• Wake Instance button: Not available

I checked the View History section and found an error upgrading to Brazil Patch 1 Hot Fix 1.

I have tried refreshing the instance, but it is still offline.

I have important ServiceNow training configurations in this PDI and would like to recover my existing instance rather than release it.

Could you please investigate the failed upgrade and help restore my PDI?

Thank you.

[Dr Atul - LNG]

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

Wait for maintenance to complete and your instance to become available again. Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to

lose.

@LasyaJ397627675