PDI Offline and does not seem to be in maintenance mode.

[josephgraff]

Has anyone experienced the issue of your PDI being offline and not in maintenance? It was working last night, yet when I look at the "last accessed" date it says 3 days ago.

When logging into the portal I do receive an error message of "We are having trouble opening your instance due to an internal error.  We should have it fixed in a  few minutes".  Which was almost an hour ago and still no luck accessing the instance. I have refreshed it many times buy it still states "offline".

Any suggestions on how to start or access the instance?

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Aditya_hublikar]

Hello @josephgraff ,

 Refer this community discussion :

https://www.servicenow.com/community/developer-forum/offline-pdi/m-p/2517371

https://www.servicenow.com/community/servicenow-ide-sdk-and-fluent/developer-instance-is-not-working...

https://www.servicenow.com/community/community-central-forum/my-pdi-is-offline/m-p/3152743

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[its_SumitNow]

Hi @josephgraff 

This happens sometimes, But you don't need to be worried, Withing 3 days instance usually gets restored back

If the instance doesn't come backs, withing 3 days(very less chance) , than you can release and get a new instance 

if my response helps,please mark helpful & Accept as Solution 🙂

Regards

Sumit

[GlideFather]

Hi @josephgraff,

that's unusual but if you happen to know the credentials, you can try to access your PDI from:

https://yourinstance.service-now.com/login.do

I was able to access it during a maintenance so you can try it for offline status as well. And if you manage to log in with an admin account, you can backup your data, then release this instance and request a new one...