PDI Offline and does not seem to be in maintenance mode.

josephgraff
Tera Contributor

3 weeks ago

Has anyone experienced the issue of your PDI being offline and not in maintenance? It was working last night, yet when I look at the "last accessed" date it says 3 days ago.

 

When logging into the portal I do receive an error message of "We are having trouble opening your instance due to an internal error.  We should have it fixed in a  few minutes".  Which was almost an hour ago and still no luck accessing the instance. I have refreshed it many times buy it still states "offline".

Any suggestions on how to start or access the instance?


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Dr Atul G- LNG
Tera Patron

3 weeks ago

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Dr. Atul G. - Learn N Grow Together
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Aditya_hublikar
Mega Sage
In response to Aditya_hublikar

3 weeks ago

Hello @josephgraff ,

 

 I hope you are doing well. Does my response helps you ?

 

If my response helps you then mark it as helpful and accept as solution.

Regards,

Aditya

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its_SumitNow
Mega Sage

3 weeks ago

Hi @josephgraff 

This happens sometimes, But you don't need to be worried, Withing 3 days instance usually gets restored back

If the instance doesn't come backs, withing 3 days(very less chance) , than you can release and get a new instance 

if my response helps,please mark helpful & Accept as Solution 🙂

 

Regards

Sumit

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