PDI "Instance is offline"

Sutes82
Tera Contributor

‎06-26-2025 06:38 AM

Sutes82_0-1750945019243.png

 

I have had this error message since this morning (around 5 hours).  I've refreshed the instance but the same error keeps appearing.

 

Any ideas or help appriciated. 

 

Regards, Dan

 

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Dr Atul - LNG
Tera Patron

‎06-26-2025 06:42 AM

Hi @Sutes82 

 

Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

AndersBGS
Tera Patron

‎06-26-2025 03:04 PM

Hi @Sutes82 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should come online after some time
  2. If you get tired of waiting, release your instance and request a fresh installation. Please notice, if doing so, all development that hasn't been backed up will be lost for good.