Hello,
I have created a UI action "Cancel Request" button that uses a script include. IT is working as it should in Test/Dev instance but once moved to PROD/UAT button is not working as it should. Per screenshots
UI Action
Form button: True
Active: True
Show insert: True
Show update: True
Client: True
List v2 Compatible:True
Onclick: onCancelClick()
Script:
function onCancelClick() {
// var dialog = new GlideDialogWindow('x_g_dh5_ccht_deny_reason_popup');
// //var dialog = new GlideModal('deny_reason_popup');
// dialog.setTitle('Enter Reason for Cancelling request');
// dialog.setPreference('sys_id' , g_form.getUniqueValue());
// dialog.setSize(400);
// dialog.render();
console.log(" BY:6/5 Cancel button clicked");
var reason = prompt("Please provide reason for cancelling request : ");
if (reason === null) {
return;
}
if (reason && reason.trim() !== " ") {
var ga = new GlideAjax('cchtCancel');
ga.addParam('sysparm_name', 'cancelTask');
ga.addParam('sysparm_task_id', g_form.getUniqueValue());
ga.addParam('sysparm_reason', reason);
ga.getXMLAnswer(function(response) {
var result = response.responseXML.documentElement.getAttribute("answer");
if (result === 'success') {
g_form.clearMessage();
g_form.addInfoMessage('Task Cancelled and approvals updated.');
g_form.reload();
} else {
g_form.addErrorMessage('Error :' + result);
}
});
} else {
g_form.addErrorMessage("Justification for canelling request is required.")
}
}
Script include:
Name:cchtCancel
API Name: x_g_dh5_ccht.cchtCancel
Accessible from : This app scope
Client Callable:True
Active:True
Script:
PROD/UAT:
Script include:
Name:cchtCancel
API Name: x_g_dh5_ccht.cchtCancel
Accessible from : This app scope
Client Callable:True
Active:True
Script:
var cchtCancel = Class.create();
cchtCancel.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
cancelTask: function() {
var taskId = this.getParameter('sysparm_task_id');
var reason = this.getParameter('sysparm_reason');
if (!taskId || !reason) {
return 'Invalid input.';
}
var task = new GlideRecord('x_g_dh5_ccht_ccht_task');
if (!task.get(taskId)) {
return 'Task not found.';
}
task.record_status = 'Cancelled';
task.state = 'Closed Complete';
task.work_notes = reason;
task.update();
var approvals = new GlideRecord('sysapproval_approver');
approvals.addQuery('document_id', task.sys_id);
approvals.addQuery('approver', gs.getUserID());
approvals.addQuery('state', 'requested');
approvals.query();
if (approvals.next()) {
approvals.state = 'cancelled';
approvals.comments = reason;
approvals.update();
}
var others = new GlideRecord('sysapproval_approver');
others.addQuery('document_id', task.sysId);
others.addQuery('sys_id', '!=', approvals.sys_id);
others.addQuery('state', 'requested');
others.query();
while (others.next()) {
others.state = 'not_required';
others.comments = 'CCHT Team cancelled request, approval no longer needed.';
others.update();
}
return 'success';
},
});
TEST/DEV:
