PDI "Instance is offline"

Sutes82
Tera Contributor

‎06-26-2025 06:38 AM

Sutes82_0-1750945019243.png

 

I have had this error message since this morning (around 5 hours).  I've refreshed the instance but the same error keeps appearing.

 

Any ideas or help appriciated. 

 

Regards, Dan

 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-26-2025 06:42 AM

Hi @Sutes82 

 

Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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AndersBGS
Tera Patron
Tera Patron

‎06-26-2025 03:04 PM

Hi @Sutes82 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should come online after some time
  2. If you get tired of waiting, release your instance and request a fresh installation. Please notice, if doing so, all development that hasn't been backed up will be lost for good.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/