PDI reclaim notification although active, the 'last used' date on my Dev homepage totally incorrect.

[SuzyMac]

I have been sent notification that my PDI is being reclaimed as part of the inactive PDI drive currently under way, but I am actively using it daily.  The 'last used' date showing on my Developer homepage is totally incorrect and does not change even though I am using my PDI and doing dev work in it. Is there a known issue within the Dev site or am I just doomed to lose my PDI even though I don't actually meet ServiceNow's reclaim 'criteria'? It has been used via the dev portal every day since 1 July 2026. I have managed to pull all my relevant update sets, but wonder if there is an issue with the PDI control data being used to reclaim instances. 

[SuzyMac]

Thank you for your response, I am aware of all this information, but it doesn't help with the fact that the PDI login details on my account are incorrect and the instance has been used daily, not 13 days ago. That is the error I am asking about, The Developer portal is holding incorrect info.

[Tanushree Maiti]

Hi @SuzyMac 

I understand your concern, and I completely agree that you've been logging in regularly.

However, it's possible that your instance was more than 90 days old based on its provisioning date.

Several community members have reported similar issues where the "Last Used" timestamp was not updated correctly, causing their instances to be reclaimed despite regular logins.

May be you can raise an idea on the same.

[Anand__99]

Hi @SuzyMac ,

If you are worried about the Last used time then try to install any application from Manage Instance section, it will update your last used time.

Thanks

Anand

[SuzyMac]

Hi Anand, thank you for your suggestion, I ended up hitting refresh on manage my instance and it refreshed the Dev Portal data, it is now showing correctly. I will keep my fingers crossed that my instance won't be reclaimed as at this point I still have it.