When the affected user reopens the INC by themselves, two "additional comments" of type "Reopened by caller with comment" one with the correct reason and one more empty comment is logged into the ticket and the notification for "Your IT Support Ticket has been updated" is sent twice.
However, we have checked the business rules/scripts/ workflow and seems like this comment is not caused by any of them.
We suspect that the issue can be related the widget server script but nothing really seems to be working there as well.
Could anyone suggest solution?
