PDI requesting client certificate from another instance

TimSabauM
Tera Contributor

2 hours ago

When trying to log into my PDI, it seems to be requesting a client certificate from different instances rather than the instance itself. As this is unexpected behaviour and our internal application blocks any other instance URL that is not in the allow list, this prevents me logging into my PDI. Can someone please help engage someone who looks after PDIs at ServiceNow so they can look into it and resolve?

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

2 hours ago

Release the instance and request a new one.

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Anurag Tripathi
Mega Patron

an hour ago

HI,

You may have the domain service-now.com blocked by firewall or some internet security on your company network.

Have you tried to access the same pdi on your personal machine which is not using company network?

 

 

-Anurag
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Tanushree Maiti
Mega Patron

8m ago

Hi @TimSabauM 

 

It is not the expected behavior of a PDI.

As there is no support available for PDI, Release your PDI instance and request for new.

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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