PDI Service is getting interrupted quite frequently; no communication from ServiceNow

[subhadeep1618]

Since the start of April 2025, PDI is going down quite frequently and staying unavailable for almost 3-4 days.

ServiceNow needs to realize that a PDI is not merely a free service they are providing to developers; its their most important selling point.

If such interruptions happen so frequently, especially over weekends, that is not acceptable.

Also, there is no minimum communication from ServiceNow in this regard.

[AndersBGS]

Hi @subhadeep1618 ,

I actually don't agree to your statement. PDI is a free service as there are cost to run an instance on their data center which you don't pay anything for. If you instead are a ServiceNow Customer and have bought your instances, then there is support and High availability. To state that PDIs are selling point is very far fetch in my opinion.

[Dr Atul G- LNG]

Hi @subhadeep1618 

I think you're heading in the wrong direction. PDI isn’t a selling point; it’s intended for developers or anyone who wants to learn about ServiceNow and gain hands-on experience. Additionally, ServiceNow is providing it for free, but there’s no support available. PDI is a very resource-intensive tool, and running thousands of PDIs is not an easy task. I agree that in the last 1-2 weeks, the interruptions and unavailability of PDI have increased, and there has been a lack of communication about these issues.

[subhadeep1618]

Sorry folks, nothing is free in this world, and please don't believe that PDI is a social service being offered.

This is business and we developers are the facilitators of that business.

So, when the service is not available, we have every right to seek support.