PDI Shows Offline with No Start Instance Option

[KiruthikaS08342]

Hello Team,

My Personal Developer Instance (PDI) is showing as Offline.

Instance Name: dev441850

Issue Details:

- Status shows Offline in the Developer Portal.

- There is no Start Instance or Resume Instance option available.

- The Actions menu only shows:

- Release Instance

- Change User Role (disabled)

- Remove Demo Data (disabled)

- Reset and Wipe Instance (disabled)

- View History

- View History is empty.

- When I open the instance URL, I receive the error:

Bad Request

This combination of host and port requires TLS."

- The instance was last used about 2 days ago.

- The instance contains learning and development work that I would like to preserve.

Could you please investigate and help recover or restart the instance without data loss?

Thank you.

[Dr Atul G- LNG]

Hi @KiruthikaS08342 

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Tanushree Maiti]

Hi @KiruthikaS08342 

I faced the same Instance offline issue post multiple refresh on Monday with the following error:

“Bad Request
This combination of host and port requires TLS.”

Several community members have faced the same instance offline issue this week.

Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within about 2 minutes.

If you’re okay with waiting, you can wait another 1–2 days or possibly longer   and keep refreshing/checking the Developer Portal. Hopefully, your instance will come back online.

Alternatively, if you don’t have any important work or data in your offline PDI, you can follow the same process I did and release the existing instance and request a new one.

Unfortunately, there doesn’t appear to be any support available for PDI.