PDI stays offline

[Mag_ Tomer Harp]

Hello all, 

I see that my PDI stays offline and I cannot bring it back online. Two days ago it was working fine , not sure what happened.

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tanushree Maiti]

Hi @Mag_ Tomer Harp 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 2 days!

As you know there is no support available for PDI.

[GlideFather]

ahoy @Mag_ Tomer Harp,

have you tried clicking the "Refresh" button? it usually resolved this issue when I encountered it, more details about PDI's states: [GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)