PDI Stuck Upgrading (14+ Days)

[johndiaz]

My PDI has been upgrading from Yokohama Patch 5 to Yokohama Patch 6 for 14+ days. 

I'm not sure how to proceed. Anyone run into this issue before?

[GlideFather · Accepted solution]

Hi @johndiaz,

• log in to: https://developer.servicenow.com/dev.do 
• click the top-right profile button,
• select Upgrade instance:

Eventually, in the left pane you can see the instance status, whether it is upgrading or what..

If you want, you can first click on Refresh Instance and if no help then the Upgrade and select version..

Let me know whether this helped you

[johndiaz]

I did try the Refresh Instance, then clicked Upgrade Instance and selected Yokohama Patch 6. I'll see where it is tomorrow. Thanks!

[GlideFather]

If it's upgrading the instance status shall be changed, but let's see tomorrow. Fingers crossed and you might be informed by email as well

EDIT: also, the instance would be unavailable during the upgrade.. so you might see it right now.
If not, then try to upgrade it to Zurich (if you don't need explicitly Yoko) or backup your stuff and release the current and request a new one with the patch 6..

[GlideFather]

Hey @johndiaz, 

just out of curiosity, do you have any progress?