PDI : The instance is offline.Please check again in a few minutes

Varsha Damodar
Mega Expert

Hi ,

My personal Instance is showing offline for a longer time. How to solve this?

Tried multiple time since morning but no luck.

It showing below message 

"The instance is offline. Please check again in a few minutes"

 

 

Regards,

Varsha Damodar

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @Varsha Damodar 

 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @Varsha Damodar 

 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Thanks Atul for your response

If I release my existing instance , do I have to reinstall plugins on new instance which I did it on my previous instance

 

Regards

Varsha Damodar

Ranjit Nimbalka
Mega Sage

Hi @Varsha Damodar ,

 

 

There is nothing which can be done. SN no longer monitors PDI issues. This used to be the case, but they stopped (and after all: it's a free instance). For a short while there was the "Give feedback" option, but that has been disabled also.

You can try to have your instance restored through the developer site. And always remember to backup anything you don’t want to lose. A PDI isn’t reliable for keeping your work safe. Use git, xml or update sets so you will always be able to restore your work.

 

Regards,

Ranjit

Varsha Damodar
Mega Expert

My PDI get started now ...Thanks for support