PDI 'Wake Instance' action always fails

[keijimiki]

I performed the 'Wake Instance' action because my PDI is in Hibernating state. 
However, no matter how many times I try the action, the PDI does not change from the Hibernating state.

Could you please tell me how to resolve this issue?

[AndersBGS]

Hi @keijimiki ,

As you might know, there is no support available from ServiceNow in relation to PDIs. Hence you're limited to a number of options. To start with, have you logged in through https://developer.servicenow.com/dev.do#!/home which should wake up your instance? If yes then,

1. wait for some time - it should come online again.
2. Release your instance and request a fresh installation. If you have not taken backup of your work, then please not that recovery of old instance is not possible and your work will be lost.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[Dr Atul G- LNG]

Hi @keijimiki 

Experts already answer and that is the only solution. Wait for some time, else consider this PDI as dead and release the same and request for new PDI. 

[Rajdeep Ganguly]

Sure, here are the steps you can follow to resolve this issue:

1. First, ensure that you are the owner of the Personal Developer Instance (PDI). Only the owner has the rights to wake up a hibernating instance.

2. If you are the owner and still facing the issue, try to clear your browser cache and cookies. Sometimes, the issue might be due to the browser.

3. If the issue persists, try to wake up the instance using a different browser or device.

4. Check if there are any ongoing ServiceNow outages or maintenance activities. You can check this on the ServiceNow status page.

5. If none of the above steps work, you can raise a ticket with ServiceNow support. Provide them with the necessary details like instance name, the issue you are facing, and the steps you have already tried.

6. While raising the ticket, you can also request them to check if there are any issues or errors on the server-side which might be preventing the instance from waking up.

Remember, PDIs are put into hibernation after a certain period of inactivity and it usually takes around 10 minutes to wake up a hibernating instance. So, ensure you are waiting for a sufficient amount of time before trying again.

nowKB.com

[Mark Roethof]

More AI nonsense...

[Dr Atul G- LNG]

There must be Funny emoji too.. 🙂