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PDI Won't Log In

johnfeist
Mega Sage
Mega Sage

‎01-02-2024 08:38 AM

I was off for the last two weeks.  I logged into my PDI last week to avoid the expiry issue.  Today, when I log into the developer portal I'm not showing as having a PDI.  However when I go to the URL (https://dev68646.service-now.com/navpage.do) I'm prompted for login but the credentials don't work.  Can anyone tell me what's going on?

Hope that helps.

:{)

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-02-2024 08:41 AM

Hi @johnfeist 

 

As per SN PDI policy, if the PDI remain inactive for 10 days, PDI will be reclaimed back and that has been done. So you may request a new PDI Now. 

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Dr. Atul G. - Learn N Grow Together
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johnfeist
Mega Sage
Mega Sage
In response to Dr Atul G- LNG

‎01-02-2024 10:59 AM

Hi Atul,

 

Thanks for the reply.  My issue is that I had logged into the PDI before it was reclaimed so I don't understand why it got reclaimed.

Hope that helps.

:{)

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to johnfeist

‎01-02-2024 11:03 AM

Hi @johnfeist 

 

I can understand the pain. The another reason, if your PDI is heavily customized and had lot of configurations, SN reclaim those  PDI as well.

 

https://developer.servicenow.com/dev.do#!/guides/vancouver/now-platform/faq/pdi_faq

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AndersBGS
Tera Patron
Tera Patron

‎01-02-2024 12:13 PM

Hi @johnfeist ,

 

sounds like your PDI has been reclaimed, cleaned and pushed for another user. I would recommend you to request a fresh installation and move forward from there - doesn’t seem like there is anything else to do.

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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