Pending Client - Amount of time on Pending Client

[stfox]

I am trying to build a report that shows how long the current incident(s) have been on pending client.

I see the activity log where it shows the state was changed but I cannot find a way to show the amount of time it has been on pending client.  

Has anyone else tried to get this calculation.

Thanks,

Steve

[Abhijit Das6]

Hey Steve ,

Did you find   a resolution to your requirement.I have the same requirement as well.It would be very kind of you , if you can state the resolution. I am stuck with the metric incident state duration .What to do next ? How get get the report generated for inc/req where each incident record has associated incident state duration(Pending state duration).

Your help and support is highly appreciated.

Thanks,
Abhijit