Hi Team,
I am working with Knowledge Management and have an issue with the Article Quality Index (AQI) functionality.
For a Published Knowledge Article, I am unable to find any AQI-related actions/buttons such as Perform AQI, AQI Score, Continue AQI, or Submit AQI in both:
- Native Knowledge UI
- Knowledge Center
Because the AQI actions are not available, I am unable to perform or submit the AQI review for the article.
Could someone please help me understand:
- What configuration or conditions are required for the AQI buttons to appear on a published Knowledge Article?
- Are there any specific roles, plugins, AQI checklists, or Knowledge Base configurations required?
- Is there any system property or UI configuration that controls the visibility of these AQI actions?
- Is this a known issue or OOTB limitation in the current ServiceNow release?
- If so, is there a patch or upgrade that addresses this issue?
Any guidance on how to troubleshoot and fix this would be greatly appreciated.
Thank you
