
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
How do I stop this banner from constantly showing up when I save or refresh the page??
/now/nav/ui/classic/params/target/sc_cat_item.do
When I create a new catalog item, I get that banner. I click the "x" to remove it, but when the page refreshes, it comes back. I searched for UI Policies, onLoad client scripts, etc... but cannot find anywhere I can control the permanent deletion of that banner/notification.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
it comes from this OOTB business rule "Show catalog builder info banner"
It's read-only and you cannot control it
Try to set this property "glide.sc.cat_builder.promo_message.enable" as false
If that property is not there then create it with type as True/False and set as false
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
it comes from this OOTB business rule "Show catalog builder info banner"
It's read-only and you cannot control it
Try to set this property "glide.sc.cat_builder.promo_message.enable" as false
If that property is not there then create it with type as True/False and set as false
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
I created the system property as you suggested "glide.sc.cat_builder.promo_message.enable", type is true/false, and set it to false. I logged out and back in, did a cache.do clear, and even opened up a new browser window, but the banner is still there :*(
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
that BR is with read-only protection policy
So you cannot deactivate that or delete that.
2 ways
1) Use DOM manipulation and hide that (DOM is not recommended practice)
OR
2) Ask HI team to delete/deactivate that as they should be able to modify that
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
DOM manipulation was already suggested by @mujeebqasimi , and I had already mentioned that I created a HI case. I'm curious though, where did you find the "glide.sc.cat_builder.promo_message.enable" property? Not that it's working anyway, but just curious where that property is documented.