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Thursday
How do I stop this banner from constantly showing up when I save or refresh the page??
/now/nav/ui/classic/params/target/sc_cat_item.do
When I create a new catalog item, I get that banner. I click the "x" to remove it, but when the page refreshes, it comes back. I searched for UI Policies, onLoad client scripts, etc... but cannot find anywhere I can control the permanent deletion of that banner/notification.
Solved! Go to Solution.
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Thursday
it comes from this OOTB business rule "Show catalog builder info banner"
It's read-only and you cannot control it
Try to set this property "glide.sc.cat_builder.promo_message.enable" as false
If that property is not there then create it with type as True/False and set as false
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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Thursday
ServiceNow answered my case (CS8649811) and deactivated the Business Rule. BTW... David Pedroso from ServiceNow support is a fantastic SN Support employee!! Thank you Mr. Pedroso for getting this addressed so quickly!