Personal Developer Instance Admin Access

[AjD1]

I am VERY new to ServiceNow and have just started to get myself familiar with the platform. I created a ServiceNow Developer account, requested and received a Personal Developer Instance (PDI). I logged into the instance, it asked me some questions and then funneled me to AppEngine Studio (AES). I started creating an app and looking for learning resources. Then I noticed that I am stuck in AES. If I try to get to the main PDI Admin area, I get immediately redirected back to AES. Did I do something wrong? Is there a reason I appear to be 'stuck' in AES? Do I have to complete something in AES in order to get into the full admin area of PDI?

I noticed that the credentials I was given have a username of 'aes.creator' and that my login appears to be 'Creator User'. Did I do something in the creation of the Developer account that somehow pigeon-holed me into the AES environment?

Any help would be appreciated. Thanks!

[Yousaf]

Thats good

[AjD1]

Thanks! That did the trick toot-sweet. 🙂

[AjD1]

I have some additional questions now that I've been playing around in the PDI more. When I created the PDI, I was given a username of 'aes.creator'. This is DIFFERENT from the username I created initially with ServiceNow. I followed the advice above to switch the role for aes.creator to 'Admin', however, it does not appear I have full admin capabilities? Areas that I see in the documentation are not visible to me*.

When I set the 'Admin' role, I did that in https://developer.servicenow.com/dev.do#!/home with my personal ServiceNow account. But when I go into the PDI, it is with the aes.creator account. While I'm in the PDI, I have not found a way to determine what role I actually have? Is it possible that I either need to...

• Somehow get into deverloper.service.now.com/dev.do with the aes.creator account to switch THAT account to the Admin role.
• Login to my PDI with my personal ServiceNow account that does show as currently set to the Admin role.

Any ideas or help is appreciated. Thanks.

* These are some of the areas I don't seem to have access to.

• User Administration > New. I was going to add a new Company as documented here, but there is no 'New' area or button?
• User Administration > Roles. When I go here, I can see that there are 363 roles (or users?), but when I try to view them, I see a message at the top of the screen that states, "Number of rows removed from this list by Security constraints: 20".

These things just lead me to believe that I really don't have Admin role permissions at this point?

[Steve Hunt]

did you get a reply on the report of the issue with not being able to see all the applications once you changed to admin role?

[AjD1]

I wonder if since this initial post/question was answered, the followup question does not show up well? I will post this followup question as a new post/question.