Personal Developer Instance Admin Access

[AjD1]

I am VERY new to ServiceNow and have just started to get myself familiar with the platform. I created a ServiceNow Developer account, requested and received a Personal Developer Instance (PDI). I logged into the instance, it asked me some questions and then funneled me to AppEngine Studio (AES). I started creating an app and looking for learning resources. Then I noticed that I am stuck in AES. If I try to get to the main PDI Admin area, I get immediately redirected back to AES. Did I do something wrong? Is there a reason I appear to be 'stuck' in AES? Do I have to complete something in AES in order to get into the full admin area of PDI?

I noticed that the credentials I was given have a username of 'aes.creator' and that my login appears to be 'Creator User'. Did I do something in the creation of the Developer account that somehow pigeon-holed me into the AES environment?

Any help would be appreciated. Thanks!

[Kasi Ramanathan · Accepted solution]

hi @AjD 

Login to https://developer.servicenow.com/dev.do

Click on the icon as highlighted below.

Check for the user role to be admin. If not click on "Change User Role"

Select admin and click on Change User Role.

[ElnuraP]

Hi, 

I am also brand new user in Washington instance as a creator user and I don't have the option to click my instance. All I see the following in the profile: Profile
Preferences
Keyboard shortcuts
Printer friendly version
Log out 

[Yousaf]

Hi @ElnuraP 
Please go to this URL https://developer.servicenow.com/  and follow what Kasi mentioned in his answer

[ElnuraP]

Thanks Yousaf. I replicated the exact instruction Kasi mentioned. Long story short: while updating the basic info and submitting a ticket to the help desk did the trick. I had to use a different email to login. My roles are changed now.