Personal Development Instance
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‎11-08-2022 12:17 PM
Great day I am trying to get help from you all but I am having the hardest time reaching someone about my personal dev instance. When I upgraded it to the San Diego release all of my work is gone. None of my work is there anymore? I wanted to check if you could help me get it back. Please it is urgent! I have tried all over the place to get some help but I have yet to get anybody that will help me with this. Thank you!
The error is that I just updated my personal instance but none of my reports, record producers, nothing is there anymore? Where did all of my hard work go?
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‎11-09-2022 12:13 PM
Yes it is actually. I understand your frustation but thats how it is now. People lost very important data I have lost 3 PDIs in past few months.
for future always keep backup of your important data...
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‎11-09-2022 12:16 PM
Would you share with me how to back up my PDI information? I am so sorry this happened to you.
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‎11-09-2022 03:41 PM
Yes you can backup with update set,XML or github please refer to this developer's blog
HOW TO BACKUP YOUR PERSONAL DEVELOPER INSTANCE (PDI)
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‎11-08-2022 03:21 PM
Hi, unfortunately PDI support has be intermittent recently and reviewing the PDI user guide it no longer contains details of how the SNC PDI team can be engaged (I can't even find a dedicated Instance support forum\group in the new community). One of the core issues may have been that user demand and expectations for 'free' support has greatly exceeded the resources available and so support levels have been reduced/automated where possible.
- there was a 'restore' instance option when spinning up a PDI, but not sure if it is still a valid action?
If you have not had a response from your posts then I would not waste any more time waiting and recommend that your next action is to try restore instance if available, or else restore your 'work' from your backed up records\update -sets IE xml files.
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‎11-09-2022 11:39 AM
Good day, Tony! I am not the best at ServiceNow so how would I restore my work from the back end?
