personal instance is not working( https://dev267376.service-now.com/)

[praveensnow9984]

https://dev267376.service-now.com/ im using this id which is not wrking

Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now. Learn more

[Dr Atul G- LNG]

Hi @praveensnow9984 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

Developer Site: Available

New PDI provisioning: Paused

PDI reclaim and wake actions: Paused

Existing PDIs: Some remain offline

User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Tanushree Maiti]

Hi @praveensnow9984 

ServiceNow Support Team is working on it to resume all affected PDI 

Please refer:  Incident: Developer Site Restored and PDI Availability Issues

Since 23rd July'26 morning , many community members also  reported the same.

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Wait for some times. From Developer portal Keep refreshing .

There is no support available for PDI .

[abirakundu23]

Hi @praveensnow9984 ,

This is common issue at this moment and multiple folks facing similar issue.

I am also facing the same issue since yesterday, and it is still the same on my end. We need to wait as ServiceNow already take action on the PDI-related backend issue.

So, there's no need to worry. Please wait for some time—it should be resolved and start working as expected.

Please follow the thread: https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...


Please mark helpful & correct answer if it's worthy for you.

[AndersBGS]

Hi @praveensnow9984 

have you read the article Linked in the top banner: https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...